Dedicated Server

TruSquat Dedicated Server

Dedicated Server

Standard dedicated server technical support is limited to resolving issues related to functioning of the server hardware. The customer agrees to provide any information required to diagnose faults, such as root passwords. We will on request perform a power-cycle reboot of your dedicated server. Additional Basic and Advanced management are available for purchase in advance. These provide additional support for day to day running of your server, and include the following activities:
  • Software, OS and Kernel Updates
  • cPanel Updates
  • Site Backup Configuration and Restoration
  • DNS Configuration
  • Software Installations (NetPBM, ImageMagick, GD etc.)
  • Perl module installs/updates
  • SSL certificate management
For customers who take advantage of the Advanced Management service, we will undertake any administration tasks on your server as directed, up to 2 hours per month (doubled to 4 hours for the first month). Unused hours can be carried over into the next month (but not subsequent months).